FAQ
Q1: What materials are SweetJoy's silicone dolls made of, and are they safe?
A: Our full/half-body silicone dolls are crafted from medical-grade food-safe silicone—odorless, non-toxic, and harmless. With a soft, human-like skin texture, they also offer durability and tear resistance, fully complying with international safety standards for your peace of mind.
Q2: Can I customize a silicone doll, and what customization options are available?
A: Absolutely. We offer extensive customization, including appearance tweaks (hairstyle, hair color, eye color, facial features, body type, skin tone) and functional upgrades (voice interaction system, constant temperature heating, enhanced joint flexibility, etc.). Create a doll tailored to your preferences.
Q3: Will my privacy be protected during packaging and delivery?
A: We prioritize privacy protection. All orders are packed in neutral, unbranded cartons with no sensitive markings; deliveries are handled by reputable logistics providers, with shipping labels only stating "daily necessities". Your privacy is fully safeguarded throughout the process.
Q4: How long is the lead time for custom silicone dolls?
A: In-stock standard dolls ship within 48 hours and arrive in 3-7 business days. Custom orders take 15-25 business days to produce (depending on complexity), and we will send a tracking number immediately after shipping for you to monitor progress.
Q5: Do silicone dolls come with a warranty, and what does it cover?
A: We provide a 12-month basic warranty: free repairs for non-human damage such as silicone cracks, joint malfunctions, or heating/voice system faults. Paid repair services are also available beyond the warranty period to ensure long-term use.
Q6: How to maintain a silicone doll for longer lifespan?
A: Maintenance tips: Clean gently with neutral detergent and dry thoroughly after use; avoid direct sunlight and high temperatures; regularly apply special care oil to joints for flexibility; store in a dust bag and keep away from sharp objects to prevent scratches.
Q7: What sizes and weights are available for silicone dolls, and can they be adjusted?
A: We offer multiple height options (140cm-175cm) with corresponding weights and body proportions to suit different spaces and needs. Custom orders allow minor tweaks to body details (e.g., bust, waist)—consult our customer service for specifics.
Q8: What payment methods are supported, and is payment secure?
A: We accept credit cards, PayPal, bank transfers, cryptocurrencies, and more. All payments are protected by international SSL encryption and processed through legitimate payment gateways, ensuring the security of your payment information and funds.
Q9: Can I return or exchange a doll if I’m unsatisfied after receiving it?
A: Due to the private and customized nature of our products, returns/exchanges are not available for non-quality issues. If your doll has material defects, craftsmanship problems, or fails to match customization requirements, contact us within 7 days of receipt with photos/videos—we will remake or repair it for free.
Q10: Do SweetJoy's silicone dolls comply with relevant laws and regulations?
A: Our products are only sold to adults (18 years and above). All design, production, and sales processes strictly adhere to the laws and regulations of target markets, with no non-compliant content, ensuring legal and ethical operations.