Privacy Policy
Last updated: March 2026
This Privacy Policy describes how SweetJoy ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from sweetjoydolls.com (the "Site").
1. Information We Collect
When you visit the Site or place an order, we may collect the following types of personal information:
Information you provide directly:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely via third-party payment providers — we do not store your full card details)
- Any messages or communications you send us
Information collected automatically:
- IP address and browser type
- Device information (desktop, mobile, tablet)
- Pages viewed and time spent on the Site
- Referring URLs (how you arrived at our Site)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping notifications, and tracking updates
- Respond to your questions, requests, and customer service inquiries
- Send promotional emails and newsletters (only if you have opted in)
- Improve and optimize our website and shopping experience
- Detect and prevent fraud or unauthorized transactions
- Comply with applicable legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:
- Shipping and logistics partners — to deliver your orders
- Payment processors — to securely handle transactions
- Email service providers — to send transactional and marketing emails
- Analytics providers (e.g., Google Analytics) — to understand how visitors use our Site
- Shopify — our e-commerce platform provider, which hosts and processes data on our behalf
All third-party service providers are required to handle your data securely and only for the purposes we specify.
We may also disclose your information if required by law, court order, or governmental authority.
4. Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze Site traffic. Cookies are small text files stored on your device.
Types of cookies we use:
| Cookie Type | Purpose |
|---|---|
| Essential | Required for the Site to function (cart, checkout, login) |
| Analytics | Track page views and user behavior to improve the Site |
| Marketing | Deliver relevant ads and measure campaign performance |
| Preferences | Remember your settings and preferences |
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Site.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for order processing, customer service, and legal compliance. If you wish to request deletion of your data, please contact us at chh426@qq.com.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal information we hold about you
- Correction — Request that we correct inaccurate or incomplete information
- Deletion — Request that we delete your personal data ("right to be forgotten")
- Opt-out — Unsubscribe from marketing emails at any time via the unsubscribe link in any email
- Data portability — Request a copy of your data in a structured, commonly used format
For EU/EEA residents (GDPR): You have the right to lodge a complaint with your local data protection authority if you believe your data has been processed unlawfully.
For California residents (CCPA): You have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, please contact us at chh426@qq.com.
7. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our Site is hosted on Shopify, which maintains industry-standard security measures including SSL encryption for all data transmitted through the Site.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
📧 chh426@qq.com 🕐 Monday – Friday | Response within 24–48 hours
SweetJoy sweetjoydolls.com