Contact Us
We'd love to hear from you.
Whether you have a question about sizing, an order update, or just need help finding the right scrubs — our team is here and happy to assist.
📧 Email Us
We respond to all inquiries within 24–48 hours, Monday through Friday. Emails received on weekends or holidays will be answered on the next business day.
For the fastest response, please include your order number (if applicable) in your message.
🕐 Business Hours
Monday – Friday 9:00 AM – 6:00 PM (UTC+8)
💬 Before You Reach Out
You may find an instant answer in our FAQ section. Here are the most common questions we receive:
Where is my order? Once your order ships, you'll receive a tracking email within 2–3 business days. Estimated delivery is 8–18 business days depending on your location.
Can I change or cancel my order? We process orders quickly. If you need to make changes, please email us as soon as possible. We'll do our best to help before your order is dispatched.
What is your return policy? We accept returns within 30 days for unused items in their original condition. Visit our Return & Refund Policy page for full details.
What sizes do you carry? Our scrubs are available in XS through 4XL. Please refer to the size chart on each product page for exact measurements.
📦 Order Issues
If you received a damaged, incorrect, or missing item, please email us at chh426@qq.com with the following information so we can resolve it quickly:
- Your order number
- A brief description of the issue
- A photo of the item (if damaged or incorrect)
We'll make it right — your satisfaction is our priority.
🌍 We Ship Worldwide
SweetJoy delivers to 50+ countries. If you have any questions about shipping to your location or customs requirements, feel free to reach out before placing your order.
Thank you for choosing SweetJoy. We appreciate every healthcare professional and caregiver who trusts us with their workwear — and we're always just one email away.